HDFC Financial institution to refund GPS system fee to auto mortgage clients


The irregularities within the auto mortgage portfolio pertains to the costs that some executives of the financial institution had pressured debtors to purchase GPS gadgets bundled with auto loans.

The nation’s largest personal sector lender, HDFC Financial institution, will refund the GPS system fee to clients who had availed of such system as a part of auto loans between FY14 and FY20. In a public discover that appeared on the newspaper on Thursday, the lender mentioned the refund will probably be credited to the client’s checking account as registered with lender.

FE has learnt that HDFC Financial institution is refunding the quantity to clients in keeping with instructions acquired from the Reserve Financial institution of India (RBI). The entire refund quantity as GPS fee may very well be to the tune of Rs 40 crore, sources mentioned.

“The discover is hereby provided that HDFC Financial institution Restricted (Financial institution) will probably be refunding the GPS system fee to auto mortgage clients who availed of such system as part of the auto mortgage funding throughout the interval FY 2013-14 to FY 2019-20,” the lender mentioned within the public discover.

“The refund will probably be credited to the client’s compensation checking account as registered with the financial institution. In case of any queries or in case such checking account is closed, such clients are requested to contact the financial institution from their registered e-mail ID or name on the under given toll free quantity with the main points of the auto mortgage account quantity throughout the subsequent 30 days,” the discover additional learn.

Final Month, the RBI had slapped a penalty of Rs 10 crore on HDFC Financial institution because of deficiencies in regulatory compliance within the GPS system fee case. The regulator, nonetheless, mentioned the penalty was based mostly on deficiencies in regulatory compliance and was not meant to pronounce upon the validity of any transaction or settlement entered into by the financial institution with its clients. The regulator has imposed the penalty after contemplating the financial institution’s reply to the show-cause discover.

The irregularities within the auto mortgage portfolio pertains to the costs that some executives of the financial institution had pressured debtors to purchase GPS gadgets bundled with auto loans. The misconduct by financial institution officers was acknowledged by former MD and CEO Aditya Puri within the financial institution’s AGM when he had mentioned an inner probe was performed towards a number of erring workers and applicable motion was taken.

“We had acquired some whistle-blowing complaints, inner enquiries carried out within the matter on the complaints acquired has not introduced out any conflict-of-interest challenge, nor does it have any bearing on our mortgage portfolio,” Puri mentioned on the firm’s annual normal assembly on July 18, 2020.

Electronic mail queries despatched to HDFC Financial institution didn’t elicit any response until the time of submitting this copy.

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