NPCI launches dispute redressal mechanism for BHIM-UPI customers


Different banks are additionally gearing as much as implement UPI-Assist for creating strengthened digital fee ecosystem focussed on buyer safety.

The Nationwide Funds Company of India (NPCI) on Monday mentioned it has gone dwell with ‘UPI-Assist’ on the BHIM (Bharat Interface for Cash)-Unified Funds Interface (UPI) channel, as a part of its Digi-Assist stack. The redressal mechanism is geared toward making a hassle-free expertise for BHIM UPI app customers concerning decision of varied points.

UPI-Assistance will allow BHIM UPI customers to make use of their app to examine the standing of pending transactions, elevate complaints for transactions that haven’t been processed or cash not credited to the beneficiary and lift complaints for service provider transactions.

“UPI-Assist can resolve complaints on-line for person-to-person (P2P) transactions. Along with this, in case of pending transactions the place person doesn’t take any motion, the UPI-Assist shall additionally proactively try to auto replace the ultimate standing of the transactions on the app,” the NPCI mentioned in a launch.

To begin with, the NPCI has gone dwell on the BHIM app for patrons of State Financial institution of India, Axis Financial institution, HDFC Financial institution and ICICI Financial institution. Clients of Paytm Funds Financial institution and TJSB Sahakari Financial institution may also be capable to use UPI-Assist quickly. Customers of different banks taking part in UPI will be capable to entry UPI-Assist in the months to return.

NPCI mentioned the Reserve Financial institution of India’s initiative of introducing dispute decision mechanisms is paving the best way to empower prospects to confidently undertake digital funds and go cashless. Different banks are additionally gearing as much as implement UPI-Assist for creating strengthened digital fee ecosystem focussed on buyer safety.

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